Warranty - After-Sales Service
At Zuatu, we stand behind our craftsmanship. Review our comprehensive after-sales service policies below.
| Issue Type | Time Period | Cost | Round-trip Shipping |
|---|---|---|---|
| Sole cracking (non-artificial) | Within 1 year | Free replacement | Covered by ZUATU |
| Sole natural delamination | Within 1 year | Free re-gluing | Covered by ZUATU |
| Lining damage | Within 1 year | Free upper + lining replacement | Covered by ZUATU |
| Sole cracking/delamination/lining damage | After 1 year | Not covered | Customer pays shipping |
| Vibram sole replacement (front + heel) | After 1 year | 20 eur/pair | Customer pays shipping |
| Alu dials buckle replacement | Anytime | 40 eur/unit | Customer pays shipping |
| Upper replacement (Z1-PRO / Z001/PRO) | Anytime | 150 eur/pair | Customer pays shipping |
| Upper replacement (kangaroo leather) | Anytime | 200 eur/pair | Customer pays shipping |
| Color alteration / recoloring | Anytime | Not available | — |
| Dial knob fastener | Within 1 year | Free replacement | Covered by ZUATU |
| Dial knob fastener | After 1 year | Free replacement | Customer pays shipping |
| Heat molding (online purchase) | Anytime | Free service | Customer pays one-way / ZUATU pay return |
| Man-made damage (e.g. gravel/rocks causing delamination) | Anytime | 25 eur for re-gluing | Customer pays shipping |
Need to open a warranty claim?
Our support team is ready to assist you with any issues regarding your Zuatu cycling shoes.
