If you are having any issues while placing an order, you can reach out to our customer service center for assistance. Our dedicated team will assist you through the shopping process.
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other major online payment options.
Once an order is submitted, we immediately start processing it, so modifications might not be possible. If you need to change your order, please contact our customer service center as soon as possible.
After successfully submitting your order, you will receive an order confirmation email. This email will contain detailed information about your order and a tracking number.
We offer a 15-day return policy for standard products. Customized products cannot be returned unless there is a quality issue.
We provide a 1-year warranty for all our products. If your item is damaged or defective within the warranty period, please contact our customer service center, and we will provide a suitable solution.
Once we receive and confirm your returned product, we will process your refund within 3-5 business days.
Shipping costs cover expenses directly related to logistics services. When you place an order, the shipping fee is paid to transport the item from the warehouse to your address. If you decide to return the product and request a refund, the merchant has already incurred these logistics costs. Therefore, it's common practice for merchants not to include shipping costs in the refund amount because these expenses have already been incurred and cannot be refunded to the merchant.
Customers need to contact our customer service center to initiate a return within 15 days of purchasing the item. Once the return request is confirmed, we will provide the return address and further instructions. Customers are responsible for the return shipping costs unless there is a quality issue with the item. Once we receive and inspect your returned item and confirm that it meets the return conditions, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.
To ensure the product's resellability, all returned items must be in their original condition, including all packaging materials, barcodes, accessories, etc. The item should not show any signs of use, including but not limited to wear, scratches, or any form of damage.
As customized products are made according to the specific requirements of customers, they are not eligible for our 15-day no-questions-asked return policy. We only accept returns of customized products if there is a quality issue.
We provide a 1-year warranty for all our products. If your item has any quality issues within the warranty period, you can contact our customer service center, and we will provide a suitable solution.
